Returns Policy

We stand by the exceptional quality of our products and are confident you will be delighted with your purchase. However, we understand that circumstances can change, and our dedicated team is readily available to assist you with a seamless return process should the need arise.

Initiating a Return

To initiate a return, please contact our support team with your order number and a brief description of your request. To ensure a smooth process, please await authorisation and further instructions prior to returning any items. Please note that unauthorised returns cannot be accepted or processed.

Types of Returns

Change of Mind (30 Days): We gladly accept change of mind returns within 30 days of delivery. To qualify for a refund, the product must be returned in the same condition it was received, free from any signs of use or wear, and securely repacked in all its original packaging materials.

Defective Items (7 Days): In the rare event that your product has a manufacturing defect, please notify us within 7 days of receipt so we can swiftly provide a replacement or appropriate resolution.

Transit Damage (7 Days): If your order sustains damage during transit, please report this to us within 7 days of delivery so we can promptly rectify the situation for you.

Return Shipping Costs

We strive to make our resolutions as hassle free as possible. We will provide a complimentary return shipping label for any damaged or defective items. For returns resulting from a change of mind or an incorrectly placed order, the buyer is responsible for organising and covering the associated return shipping costs.

Exchanges

If you would like to exchange your item for a different size or style, please initiate a return following the steps above. Once your original item is received and inspected in its original condition, we can issue a store credit or process your new order. The buyer is responsible for return postage if exchanging an item due to a change of mind.

Returns Processing

Upon receiving and inspecting your returned item at our facility, we will immediately notify you of its approval status. Approved refunds are processed promptly and credited back to your original payment method. Please allow a standard processing window of a few business days for your financial institution to clear the funds.

Contact Us

Should you require further clarification or ongoing support regarding your return, our team is always here to help. Please reach out to us via our contact form.